My pharmacy told me my diabetic supplies are not covered. Is that true?

Diabetic supplies such as test strips, lancets and syringes are a covered medical benefit and not a pharmacy benefit. The exception is Continuous Glucose Monitors (CGMs) which may be billed under the pharmacy benefit or the medical benefit. Pharmacies can call 1-800-424-5725 for additional assistance billing CGMs under the pharmacy benefit. For other diabetic testing supplies, and for assistance billing medical claims, pharmacies may call 1-833-468-0362.