Get Help In Person

To get in-person help please visit your county of residence’s Department of Human Services or a local application assistance site.

They can help you with applying for Health First Colorado or questions about your benefits and co-pays.

Get Help By Phone

To get help by telephone please call your county of residence’s Department of Human Services or a local application assistance site.

Current Health First Colorado members have the option to call the Member Contact Center.

Toll Free: 1-800-221-3943 | State Relay: 711 | Fax: 303-866-4411

When you call you will need the member’s Health First Colorado ID number, date of birth, and the last 4 digits of the member’s Social Security Number (SSN).

Effective October 1, 2018 the Member Contact Center’s operational hours are now Monday through Friday from 8 a.m. – 4:30 p.m. The Member Contact Center is closed for staff meetings on Fridays from 2:30 to 3:30 p.m. and for all state holidays.

Get Help Online

• Current Health First Colorado and Child Health Plan Plus (CHP+) members can get help via email by sending a message to the Member Contact Center.
• Members can also chat online with the Member Contact Center Monday through Friday from 8:30 a.m. to 4 p.m.

• 25 cents per page for copies
• $20 per hour for research exceeding two hours

If by prior arrangement you elect to receive copies of requested documents, you may pay in advance by cash or check payable to the Department of Health Care Policy and Financing. The Department is not able to take credit cards. We require payment prior to receiving copies of documents.

Reference: C.R.S. Section 24-72-201, et seq.