Get Help With PEAK

Apply for coverage, make changes to your account, and check the status of an application on the PEAK website. See our PEAK Guides for detailed help with common tasks.

You can also download the Health First Colorado mobile app to keep your information up to date and find a doctor or dentist right from your phone.

If you need help with a technical issue on PEAK, such as password resets, error messages, or problems with navigation you can call, chat or email the PEAK Technical Support Center:

• Chat: Available 24/7 by clicking Online Assistance at the top of the PEAK site.
• Email: CBMS.Help@state.co.us
• Call: 1-800-250-7741 Monday-Friday, 7:30 a.m. to 5:15 p.m.

Get Help In Person

To get in-person help please visit your county of residence’s Department of Human Services or a local application assistance site.

They can help you with applying for Health First Colorado or questions about your benefits and co-pays.

Get Help By Phone

To get help by telephone please call your county of residence’s Department of Human Services or a local application assistance site.

Current Health First Colorado members have the option to call the Member Contact Center.

Toll Free: 1-800-221-3943 | State Relay: 711 | Fax: 303-866-4411

When you call you will need the member’s ID number, date of birth, and the last 4 digits of the member’s Social Security Number (SSN).

The Member Contact Center’s operational hours are Monday through Friday from 8 a.m. – 4:30 p.m. The Member Contact Center is closed for staff meetings on Fridays from 2:30 to 3:30 p.m. and for all state holidays.

New Saturday Hours: We’re here to help! If you need help applying for Health First Colorado or Child Health Plan Plus (CHP+), or if you are a current member and need to update your case, call your county human services department Monday through Friday. We’ve also expanded our member call center hours to help with these questions from 8 a.m. to noon Saturdays by calling 1-800-221-3943 and pressing 1 (or 711 for State Relay).

Get Help Online

Chat with an agent by logging in to PEAK and selecting “Live chat about health benefits” under Online Assistance in the top menu. Live chat is available Monday through Friday, 12:30 p.m. – 4:30 p.m.

You can also ask a question anytime by logging in to PEAK. Select Communications in the left sidebar menu, then click the Ask a Question tab. You will see a response to your question on the Ask a Question page within seven days.

• 25 cents per page for copies
• $20 per hour for research exceeding two hours

If by prior arrangement you elect to receive copies of requested documents, you may pay in advance by cash or check payable to the Department of Health Care Policy and Financing. The Department is not able to take credit cards. We require payment prior to receiving copies of documents.

Reference: C.R.S. Section 24-72-201, et seq.