Get Help - Health First Colorado

Get Help With PEAK

Apply for coverage, make changes to your account, and check the status of an application on the PEAK website. See our PEAK Guides for detailed help with common tasks.

You can also download the Health First Colorado mobile app to keep your information up to date and find a doctor or dentist right from your phone.

If you need help with a technical issue on PEAK, such as password resets, error messages, or problems with navigation you can call, chat or email the PEAK Technical Support Center:

Chat: Available 24/7 by clicking Online Assistance at the top of the PEAK site.
Email: CBMS.Help@state.co.us
Call: 1-800-250-7741 Monday-Friday, 7:30 a.m. to 5:15 p.m.

Need help? Did you know you can:

Find information on your Health First Colorado benefits.
Get quick answers to Frequently Asked Questions.
Access the Health First Colorado Member Handbook.
Learn how to request a Health First Colorado card.
Find a nearby doctor, dentist, pharmacy, or other medical provider on our Find a Doctor page.
Get free around-the-clock access to medical information and advice by calling Health First Colorado’s Nurse Advice Line at 1-800-283-3221.

If you still need help:

Get Help In Person

To get in-person help please visit your county of residence’s Department of Human Services or a local application assistance site.

They can help you with applying for Health First Colorado or questions about your benefits and co-pays.

Get Help By Phone

To get help by telephone please call your county of residence’s Department of Human Services or a local application assistance site.

Current Health First Colorado members have the option to call the Member Contact Center.

Toll Free: 1-800-221-3943 | State Relay: 711 | Fax: 303-866-4411

When you call you will need the member’s ID number, date of birth, and the last 4 digits of the member’s Social Security Number (SSN).

The Member Contact Center’s operational hours are Monday through Friday from 8 a.m. to 4:30 p.m. except for state holidays and the third Thursday of each month from 2 – 3:30 p.m. Phone applications are available Monday through Friday from 8 a.m. to 4 p.m.

Child Health Plan Plus (CHP+) members: Please see the CHP+ page for member support options.

Get Help Online

Chat with an agent by logging in to PEAK and selecting “Live chat about health benefits” under Online Assistance in the top menu. Live chat is available Monday through Friday, 12:30 p.m. – 4:30 p.m.

You can also ask a question anytime by logging in to PEAK. Select Communications in the left sidebar menu, then click the Ask a Question tab. You will see a response to your question on the Ask a Question page within seven days.

If you are a Provider, please see For Our Providers or contact our fiscal agent at 1-844-235-2387 from 7 a.m. to 5 p.m. Monday – Friday.

NOTICE: The Department’s office at 1570 Grant Street is currently closed to the public due to COVID-19 concerns. Get more information.

Health First Colorado (Colorado’s Medicaid Program) is administered by the
Colorado Department of Health Care Policy & Financing
1570 Grant Street · Denver, CO 80203-1818
Phone: (303) 866-2993 · Fax: (303) 866-4411
Visit HCPF

Help us stop fraud: Report Provider Fraud or Member Fraud.

Media Inquiries: Contact Marc Williams

Colorado Open Records Act (CORA)
Alert: Due to the 3/26/2020 Work-from-Home Executive Order issued by Governor Polis, the Department asks that CORA requests be submitted via email or portal if possible. CORA requests submitted by regular mail or fax may be delayed.

The Colorado Open Records Act (CORA) allows the public to inspect public records held by the state government. A person who wishes access to open (public) records held by this Department should send a written request by letter, fax, portal or email to:

CORA Officer
Department of Health Care Policy & Financing
1570 Grant St.
Denver, CO 80203
Fax: 303-866-3552
E-mail: kathy.snow@state.co.us

CORA Public Records Portal

The CORA Officer will respond and advise you when the requested records will be available for your inspection. Records are usually available within three days. The three-day timeframe begins when the CORA officer or custodian receives the request (see CORA FAQs for more information). You may also request a copy of the records. The following fees may apply:

$0.25 per page for copies
$20 per hour for research exceeding two hours

If, by prior arrangement, you elect to receive copies of requested documents, you may pay in advance by cash or check payable to the Department of Health Care Policy & Financing. You may pay by credit card if you create an account and submit your request through the portal. We require payment prior to receiving copies of documents.

Reference: C.R.S. Section 24-72-201, et seq.

Americans with Disabilities Act (ADA)/Section 504

Governor’s Citizen Advocate
The Governor’s Citizen Advocate works closely with the Governor’s office, citizens, and the Department to resolve issues and educate consumers about their benefits. If you have been unable to receive the help you need through our Member Contact Center or your case manager, please contact the Governor’s Advocate.

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