Yes. You will be asked for a telephone number where you can be reached in the event that the call is disconnected. The nurses will also ask for your zip code, which will help nurses identify your area and available resources. If you have your Health First Colorado ID number with you, please provide it to the nurse when you call.
Will I get a live person when I call?
Yes. When you call the Nurse Advice Line you will always reach a live person who is ready to answer your medical questions. Calls are answered in the order they are received. You will never be asked to leave a voicemail.
Can I change my appointments and refill my medication through this service?
No. Call your health care provider’s office for an appointment or to refill your medications.
Should I use the Nurse Advice Line if I have a question about my condition or medications?
Yes. The line is staffed by nurses who can answer your health questions.
Should I call the Nurse Advice Line if I need help deciding if I have an urgent medical situation?
Yes. They can help decide if you should be seen right away. However, if you know you are experiencing a medical emergency, call 911.
Who can use the Nurse Advice Line?
Any Health First Colorado member can call the Nurse Advice Line for help.
Where can I get individual Health First Colorado application assistance for my unique circumstances?
- Find your local county office.
- Find an application assistance site near you.
- Call or email the Member Contact Center.
What is Health First Colorado?
Health First Colorado (Colorado’s Medicaid Program) is free or low cost public health insurance for Coloradans who qualify. Health First Colorado can cover your doctor visits, emergency care, preventive care such as screenings and immunizations, and other procedures and treatments. See the Benefits & Services Overview to find out what Health First Colorado covers.
My child is currently on Health First Colorado or Child Health Plan Plus. If I think I may qualify for Health First Colorado do I need to apply or will I be automatically enrolled?
You will need to complete an application even if your children are currently enrolled in Health First Colorado (Colorado’s Medicaid Program) or Child Health Plan Plus (CHP+) will. You can apply at any time. For more information visit How To Apply.
Is there an open enrollment period for Health First Colorado?
You can apply for Health First Colorado (Colorado’s Medicaid Program) or Child Health Plan Plus (CHP+) at any time. Health First Colorado and CHP+ do not have open enrollment periods. Get more information on the How To Apply page.