Get a ride (Non-Emergent Medical Transportation)

Benefits

If you don’t have a way to get to and from your covered health care services and appointments, you may be able to get a free ride. This service, called Non-Emergent Medical Transportation (NEMT), is not for emergencies. If you are having an emergency, call 911.

Schedule a ride

Set up a ride at least 2 days before your appointment. Be ready to give:

Your name
Your Health First Colorado ID number
Other personal information, such as birth date
The date and time you need a ride
The address of your pick-up location
The name, address, and phone number of the health care provider you will see

You may bring a family member or caretaker to your appointment. When you call for a ride, let them know if you want to bring a family member or caretaker with you.

If you are having COVID-19 symptoms, call your health care provider and let them know before you get a ride to their office. Your health care provider may need to talk to you about your symptoms before your visit.

If you need a ride and live in Adams, Arapahoe, Boulder, Broomfield, Denver, Douglas, Jefferson, Larimer, or Weld County:

Call Transdev/IntelliRide at 855-489-4999 (toll free) (State Relay 711). Or go to transdevhealthsolutions.com/colorado/.

If you need a ride and live in any other Colorado county:

Contact a local ride provider. You can find local ride providers at hcpf.colorado.gov/nemtlist

Other services

NEMT also covers personal vehicle mileage reimbursement, air, train or out-of-state travel. Call Transdev/IntelliRide at 855-489-4999 (toll free) (State Relay 711) or go to transdevhealthsolutions.com/colorado/.

Feedback about an NEMT experience

An NEMT driver should:

Only take you to the appointment and then home;
Always take the most direct route to the appointment and back home;
Never offer you money or other incentives.

If a driver does something they should not, please contact either Health First Colorado or the Attorney General’s office:

To contact Health First Colorado, choose one of these options:
- Send an online NEMT Complaint/Feedback Form
- Call 855-375-2500 (for State Relay, call 711)
- Email hcpf_reportproviderfraud@state.co.us
To contact the Attorney General’s Office, email mfcu.investigations@coag.gov or call 720-508-6696.

Your name and personal information will be kept confidential when reporting suspected provider fraud.

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