Nurse Advice Line at 800-283-3221.
When can I call?
You can call 7 days a week, 24 hours a day, 365 days a year. The call is always free!
I don’t live in Denver. Can they still help me?
Yes. The nurses know about hospitals all over Colorado, as well as other resources you might need. They can answer your questions or help direct you to a hospital in your area.
When I call, do I need to provide any information?
Yes. You will be asked for a telephone number where you can be reached in the event that the call is disconnected. The nurses will also ask for your zip code, which will help nurses identify your area and available resources. If you have your Health First Colorado ID number with you, please provide it to the nurse when you call.
Will I get a live person when I call?
Yes. When you call the Nurse Advice Line you will always reach a live person who is ready to answer your medical questions. Calls are answered in the order they are received. You will never be asked to leave a voicemail.
Can I change my appointments and refill my medication through this service?
No. Call your health care provider’s office for an appointment or to refill your medications.
Should I use the Nurse Advice Line if I have a question about my condition or medications?
Yes. The line is staffed by nurses who can answer your health questions.
Should I call the Nurse Advice Line if I need help deciding if I have an urgent medical situation?
Yes. They can help decide if you should be seen right away. However, if you know you are experiencing a medical emergency, call 911.
Who can use the Nurse Advice Line?
Any Health First Colorado member can call the Nurse Advice Line for help.
Where can I get individual Health First Colorado application assistance for my unique circumstances?
- Find your local county office.
- Find an application assistance site near you.
- Call or email the Member Contact Center.