How can I get my prescription by mail?

1. Check with your pharmacy: Ask your current pharmacy if they provide mail delivery for your prescriptions.

2. If your current pharmacy does not offer mail delivery, and you want to stay local:

    • Search for nearby pharmacies using the Find a Doctor tool.
    • Enter your address in the “Find Providers Near Me” field, or click the “Find Me” button to see your location.
    • Adjust the “Within” tool to set how far you are willing to travel.
    • Select “Pharmacy” from the “Find Providers by Type” dropdown list.
    • Call nearby pharmacies to ask about their delivery options.

3. If no local pharmacies offer mail delivery:

  • Search for mail order pharmacies using the Find a Doctor tool.
  • Select “Pharmacy” from the dropdown list.
  • Zoom out using the “-” button on the map to find other areas or out-of-state pharmacies that might offer mail order services.
  • If you choose mail order services, you can get new or refill prescriptions for chronic conditions in a supply of up to 100 days. These are called maintenance medications, which are taken regularly to manage a wide range of ongoing or long-term conditions and illnesses.

Important

Health First Colorado does not keep an official list of pharmacies that offer mail delivery. We recommend that you call pharmacies directly and ask if they can meet your specific medication needs.

Questions?

If you need more information, call the Pharmacy Liaison at 303-866-3588.

¿Por qué yo tengo que firmar mi paquete de renovación? ¿Cómo yo firmo mi paquete de renovación?

Una regla federal requiere que usted o un representante autorizado firmen tu paquete de renovación. Hay varias maneras para hacer esto:

  • Papel: Envíe por correo, fax o lleve la página de firma completa y las páginas del formulario de renovación actualizadas a su departamento local de servicios humanos del condado.
  • En línea: Complete y firme la renovación a través de PEAK en CO.gov/PEAK. Si usted regresa su renovación a un sitio de elegibilidad sin la página de firma, puede subir el formulario de firma firmado en PEAK en CO.gov/PEAK.
  • Teléfono: Llame a su departamento local de servicios humanos del condado y pida al trabajador de elegibilidad que registre su firma.

A un miembro se le permite firmar con la letra “X” si la firma es presenciada por alguien y ese testigo escribe su nombre después de la frase “testificado por”.

Importante:

  • Si usted no regresa la Página de Firma del Formulario de Renovación antes de la fecha límite, usted puede perder su cobertura de salud.
  • Usted debe regresar la Página de Firma del Formulario de Renovación, incluso si usted no tiene cambios.

¿Cómo es el proceso de renovación y por qué se necesita?

Cuando usted es aprobado para Health First Colorado (el programa Medicaid de Colorado) o Child Health Plan Plus (CHP+), Usted solo tiene cobertura de salud por un cierto período de tiempo. Al final de su período de cobertura, Nosotros revisaremos su información para ver si usted y los miembros de su hogar aun califica para la cobertura de salud. A esta renovación de elegibilidad a veces se le llama una “redeterminación”.

Algunos miembros serán renovados automáticamente con base en la información más reciente que tenemos en el archivo estatal. Si nosotros necesitamos más información para ver si usted califica, usted recibirá un paquete de renovación por correo y en línea en CO.gov/PEAK aproximadamente de 60 a 70 días antes de su fecha límite de renovación.

Para mantener su cobertura de salud, usted debe completar su renovación a tiempo.

  • Revise la información que tenemos sobre usted y los miembros de su
  • Informe cualquier cambio o corrección en su información.
  • Firme y regrese la renovación antes de la fecha de vencimiento

Mire un breve video sobre cómo funciona el proceso de renovación:

How do I change my Primary Care Provider (PCP)?

You can change your Primary Care Provider (PCP) at any time by visiting enroll.healthfirstcolorado.com or calling 303-839-2120 or 888-367-6557. For TDD/TTY, call 888-876-8864. Call Monday to Friday, 8 a.m. to 5 p.m. The call is free.

If your physical health plan is Denver Health, tell your health plan you want to keep your provider. If your physical health plan is Rocky Prime, tell your provider you want to keep them.

If one of your providers is not a Health First Colorado participating provider, you can ask them to join the network.

¿Qué puedo yo hacer para prepararme para mi renovación?

Asegúrese de que Health First Colorado tenga su información más reciente.

  • Infórmenos sobre cambios en su dirección, número de teléfono o correo electrónico para que podamos contactarlo con información importante.
  • Reporte cambios en su vida, como casarse o tener un
  • Actualice su información de contacto en co.gov/PEAK o en la aplicación de Health First Colorado.
  • Suscríbase a notificaciones por correo electrónico, mensajes de texto y notificaciones push en co.gov/PEAK o en la aplicación de Health First Colorado.

How do I cancel my Health First Colorado coverage?

If your income has changed or you’ve moved out of Colorado since you applied for Health First Colorado it is important that you update the information we have on file for you. You can update your income, contact information, job information, and other information by logging on to your PEAK Account at Colorado.gov/PEAK to report a change. You can also report a change to your local County Human Services Office or a Medical Assistance Site in your community.

After you give us your updated information, we check to see if you still qualify for Health First Colorado.

  • If you do still qualify for Health First Colorado then you do not have to do anything. Depending on your income, you can still qualify for Health First Colorado even if you have private health insurance through your employer. If you have both private health insurance and Health First Colorado, your private health plan will pay your medical costs first, and then what is left over may be covered by Health First Colorado. If you still qualify for Health First Colorado, but do not want Health First Colorado coverage, you can contact your local County Human Services Office and ask them to close your case.
  • If you no longer qualify for Health First Colorado you will get a letter in the mail that states your Health First Colorado benefits are ending. The letter will tell you the date that your benefits will end as well as how you can appeal the decision if you do not agree.

What is my Health First Colorado ID Number and where do I find it?

We give each person who qualifies for Health First Colorado (Colorado’s Medicaid program) an ID Number. Your and your family or caretaker’s Health First Colorado ID Number is sometimes called your State ID Number. Your ID Number is on your Health First Colorado card. It is also on all letters we send you about your benefits. You can also get your Health First Colorado ID Number by calling or visiting your county of residence’s human services office, calling the Member Contact Center, or view it from the Health First Colorado mobile app.

What is my Case Number and where do I find it?

Your Case Number is how we identify you and members of your household in our system. Your Case Number starts with “1B.” This number is used by programs such as Health First Colorado (Colorado’s Medicaid Program), Food Assistance, Cash Assistance and/or Colorado Works to identify you. It is shown on all letters we send you. You can view any letters sent from the State (also known as client correspondence) in the Mail Center of your PEAK account.

If you do not qualify for Health First Colorado, you have other coverage options. You will need your Case Number to find out if you qualify for financial assistance to help buy private health insurance through Connect for Health Colorado.