Non-Emergent Medical Transportation (NEMT)

Health First Colorado members who qualify can get a ride to their medical appointments if they don’t have other transportation. Most Health First Colorado members qualify for non-emergent medical transportation. If you have a medical emergency, call 911. NEMT is not for emergencies.

Important Service Update Effective Aug. 1, 2021

IntelliRide LogoIf you live in Adams, Arapahoe, Boulder, Broomfield, Denver, Douglas, Jefferson, Larimer, or Weld County:

  • Call IntelliRide at least two days before your appointment to schedule transportation.
  • Call IntelliRide at 1-855-489-4999 or 303-389-2155 (State Relay 711).
  • Or, book a ride online.
  • Call IntelliRide for prior authorizations if you use the personal vehicle mileage reimbursement program.
  • Contact IntelliRide to schedule air, train, and out-of-state travel.

If you live in any other Colorado county:

  • Contact a local NEMT provider in your community.
  • Go to hcpf.colorado.gov/nemtlist to find a local NEMT provider.
  • Call the transportation provider directly and schedule a ride two days before your appointment(s).
  • IntelliRide will no longer manage transportation subscriptions effective Aug. 1, 2021. If you have a subscription, contact your local transportation provider to schedule travel Aug. 1 forward.
  • If using mileage reimbursement, continue calling IntelliRide at 1-855-489-4999 or 303-389-2155 (State Relay 711).
  • If you need to schedule air, train, and out-of-state travel, contact IntelliRide.

What to know about non-emergent medical transportation and COVID-19

Only one person per vehicle traveling to an appointment is allowed. You may bring a family member or caretaker to your appointment. When you call for transportation, let them know if you want to bring a family member or caretaker with you.

If you are having COVID-19 symptoms, call your provider and let them know before you use transportation or go to your provider’s office. Your provider may need to talk to you about your symptoms before your visit.

Learn more

Want to learn more about non-emergent medical transportation and the changes we are making to better serve our members? Learn more at the Colorado Department of Health Care Policy & Financing’s website.