Non-Emergent Medical Transportation

Members who qualify can get a ride to their medical appointment

Health First Colorado members who qualify can get a ride to their medical appointments if they don’t have other transportation. IntelliRide Logo Most Health First Colorado members qualify for non-emergent medical transportation. Health First Colorado works with transportation provider IntelliRide and county offices of health and human services to connect members with rides.

If you have a medical emergency, call 911. Non-emergent medical transportation is not for emergencies.

Schedule a ride online or call 2 business days before your appointment

Members should schedule a ride at least 2 business days before their appointment.

Call IntelliRide at 1-855-489-4999 or
303-398-2155 (State Relay: 711).

Getting reimbursed for non-emergent medical transportation mileage

If you need to be reimbursed for a trip before July 1, 2020, contact the person or county who helped you schedule the trip.

Call IntelliRide if you need to be reimbursed for a trip on or after July 1, 2020. Call IntelliRide at 1-855-489-4999 or 303-398-2155 (State Relay: 711).

It doesn’t matter where you live. The process for getting reimbursed is the same for all members.

What to know about non-emergent medical transportation and COVID-19

Only one person per vehicle traveling to an appointment will be allowed during Governor Polis’ Safer at Home Order. You may bring a family member or caretaker to their appointment. When you call for transportation, let them know if you want to bring a family member or caretaker with you.

If you are having COVID-19 symptoms, call your provider and let them know before you use transportation or go to your provider’s office. Your provider may need to talk to you about your symptoms before your visit.

Learn more

Want to learn more about non-emergent medical transportation and the changes we are making to better serve our members? Learn more at the Colorado Department of Health Care Policy & Financing’s website.