How can I get my prescription by mail?

1. Check with your pharmacy: Ask your current pharmacy if they provide mail delivery for your prescriptions.

2. If your current pharmacy does not offer mail delivery, and you want to stay local:

    • Search for nearby pharmacies using the Find a Doctor tool.
    • Enter your address in the “Find Providers Near Me” field, or click the “Find Me” button to see your location.
    • Adjust the “Within” tool to set how far you are willing to travel.
    • Select “Pharmacy” from the “Find Providers by Type” dropdown list.
    • Call nearby pharmacies to ask about their delivery options.

3. If no local pharmacies offer mail delivery:

  • Search for mail order pharmacies using the Find a Doctor tool.
  • Select “Pharmacy” from the dropdown list.
  • Zoom out using the “-” button on the map to find other areas or out-of-state pharmacies that might offer mail order services.
  • If you choose mail order services, you can get new or refill prescriptions for chronic conditions in a supply of up to 100 days. These are called maintenance medications, which are taken regularly to manage a wide range of ongoing or long-term conditions and illnesses.

Important

Health First Colorado does not keep an official list of pharmacies that offer mail delivery. We recommend that you call pharmacies directly and ask if they can meet your specific medication needs.

Questions?

If you need more information, call the Pharmacy Liaison at 303-866-3588.

Why do I have to sign my renewal packet? How do I sign my renewal packet?

A federal rule requires you or an authorized representative to sign your renewal packet.

There are several ways to do this:

  • Paper: Mail, fax, or bring the completed signature page and updated renewal form pages to your local county human services department.
  • Online: Complete and sign the renewal through PEAK at CO.gov/PEAK. If you return your renewal to an eligibility site without the signature page, you can upload the signed signature form on PEAK at CO.gov/PEAK.
  • Telephone: Call your local county human services department and ask the eligibility work to record your signature.

A member is allowed to sign with the letter “X” if the signature is witnessed by someone and that witness prints their name after the phrase “witnessed by.”

Important:

  • If you do not return the Renewal Form Signature Page by the deadline, you may lose your health care coverage.
  • You must return the Renewal Form Signature Page, even if you don’t have any changes.

 

What is the renewal process and why is it needed?

When you are approved for Health First Colorado (Colorado’s Medicaid program) or Child Health Plan Plus (CHP+), you only have health coverage for a certain period of time. At the end of your health coverage period, we will review your information to see if you and your household members still qualify for health coverage. An eligibility renewal is sometimes called a redetermination.

Some members will be automatically renewed based on the most recent information already on file with the state. If we need more information to see if you qualify, you will get a renewal packet in the mail and online at CO.gov/PEAK about 60 to 70 days before your renewal deadline.

To keep your health coverage, you must complete your renewal on time.

  • Review the information we have about you and your household members.
  • Report any changes or corrections to your information
  • Sign and return the renewal by the due date

Watch a short video about how the renewal process works:

How do I change my Primary Care Provider (PCP)?

You can change your Primary Care Provider (PCP) at any time by visiting enroll.healthfirstcolorado.com or calling 303-839-2120 or 888-367-6557. For TDD/TTY, call 888-876-8864. Call Monday to Friday, 8 a.m. to 5 p.m. The call is free.

If your physical health plan is Denver Health, tell your health plan you want to keep your provider. If your physical health plan is Rocky Prime, tell your provider you want to keep them.

If one of your providers is not a Health First Colorado participating provider, you can ask them to join the network.

What can I do to prepare for my renewal?

Make sure Health First Colorado has your latest information.

  • Tell us about changes to your address, phone number, or email so we can reach you with important information.
  • Report life changes like getting married or having a child.
  • Update your contact information on CO.gov/PEAK or the Health First Colorado app.
  • Opt in to email, text, and push notifications on CO.gov/PEAK or the Health First Colorado app.

How do I cancel my Health First Colorado coverage?

If your income has changed or you’ve moved out of Colorado since you applied for Health First Colorado it is important that you update the information we have on file for you. You can update your income, contact information, job information, and other information by logging on to your PEAK Account at Colorado.gov/PEAK to report a change. You can also report a change to your local County Human Services Office or a Medical Assistance Site in your community.

After you give us your updated information, we check to see if you still qualify for Health First Colorado.

  • If you do still qualify for Health First Colorado then you do not have to do anything. Depending on your income, you can still qualify for Health First Colorado even if you have private health insurance through your employer. If you have both private health insurance and Health First Colorado, your private health plan will pay your medical costs first, and then what is left over may be covered by Health First Colorado. If you still qualify for Health First Colorado, but do not want Health First Colorado coverage, you can contact your local County Human Services Office and ask them to close your case.
  • If you no longer qualify for Health First Colorado you will get a letter in the mail that states your Health First Colorado benefits are ending. The letter will tell you the date that your benefits will end as well as how you can appeal the decision if you do not agree.

What is my Health First Colorado ID Number and where do I find it?

We give each person who qualifies for Health First Colorado (Colorado’s Medicaid program) an ID Number. Your and your family or caretaker’s Health First Colorado ID Number is sometimes called your State ID Number. Your ID Number is on your Health First Colorado card. It is also on all letters we send you about your benefits. You can also get your Health First Colorado ID Number by calling or visiting your county of residence’s human services office, calling the Member Contact Center, or view it from the Health First Colorado mobile app.

What is my Case Number and where do I find it?

Your Case Number is how we identify you and members of your household in our system. Your Case Number starts with “1B.” This number is used by programs such as Health First Colorado (Colorado’s Medicaid Program), Food Assistance, Cash Assistance and/or Colorado Works to identify you. It is shown on all letters we send you. You can view any letters sent from the State (also known as client correspondence) in the Mail Center of your PEAK account.

If you do not qualify for Health First Colorado, you have other coverage options. You will need your Case Number to find out if you qualify for financial assistance to help buy private health insurance through Connect for Health Colorado.